Dubai airports news today: Emirates boss apologises for congestion, lack of information, and confusion in the terminal [Video]

After days of chaos at Dubai International Airport, which has seen hundreds of thousands passengers stranded, the boss of Emirates Airline has offered “most sincere apologies to every customer who has had their travel plans disrupted”.

Unprecedented flooding has caused havoc at the world’s busiest international aviation hub since Tuesday. The biggest airline is Emirates, which has cancelled the flights of 200,000 passengers and delayed many more.

The airline’s president, Sir Tim Clark, has written an open letter to passengers, saying: “We know our response has been far from perfect.

“We acknowledge and understand the frustration of our customers due to the congestion, lack of information, and confusion in the terminals.

“We acknowledge that the long queues and wait times have been unacceptable.”

In a bid to limit the crowding at Dubai airport and clear some of the stranded passengers, …